City of Palmview


The County of Hidalgo has provided the City of Palmview federal Coronavirus Aid, Relief, and Economic Security (CARES) Act funds from which the City is utilizing to establish a COVID-19 CommUNITY Assistance Recovery Economic Stimulus (CARES) Center in response to the Coronavirus Disease 2019 (COVID-19) pandemic.  The City has established this Utility Subsidy Assistance Program (USAP) as part of this initiative and capitalized with its own funds at $50,000.


On September 15, 2020, the City Council determined the Utility Subsidy Assistance Program to be a public necessity for certain expenditures incurred by Residents in response to the COVID-19 pandemic.  The Council adopted the following policies and procedures for this program.  The City reserves the right to make changes without notice.


Deadline to submit is November 13 by 5:00 p.m

The purpose of the Utility Subsidy Assistance Program is to provide emergency, temporary financial assistance to Residents (ie, Utility Customers) located in Palmview, Texas directly impacted by a loss of income or other related unanticipated expenses during the COVID-19 pandemic.  This assistance is to be used for certain expenses in their water, wastewater and/or solid waste utility bill or other qualified expenses, which will allow Residents to continue to receive essential services.

Program Requirements
Any Resident satisfying the following eligibility requirements may qualify for a Subsidy Assistance:

– Utility Account:
Active account with Agua SUD

– Resident Household:
Within Palmview corporate limits

– COVID-19 Impact:
Negatively impacted

Residents not meeting these guidelines, as defined by the City are not eligible for this program.

Resident Requirements

The Resident must certify in good faith as to the “Resident Background” qualifications itemized in the Application (Attachment A).

Subsidy Assistance proceeds may be used exclusively for utility payments at a Resident’s household or other qualified expenses.  Funds may not be used for late fees, security deposits, reconnection costs, or other ineligible purposes.


Payments will be released to Residents in the form of a credit on a debit card, which must be used exclusively for utility payment(s) to the Agua Special Utility District (Agua SUD).

The City may award approximately $50.00 in the form of a subsidy to Residents for utility assistance.  The actual amount may be based on the average monthly utility payment for residential customers.

Residents may receive a maximum of one (1) utility payment award per Household under this program (ie, one monthly utility invoice).

Residents demonstrating substantial loss of gross income due to pandemic will be prioritized for awards.

This program may be extended at the discretion of the City depending on the availability of funds and other programmatic criteria.


Resident: A living person, but not a Business Entities such as sole proprietorships, partnerships, and corporations (private and public).  Residents include persons residing in single- and multi-family housing (eg, duplexes, apartments) who are responsible for a utility bill.  A utility’s commercial, wholesale, or other non-residential customers are not considered Residents.  Resident shall be singular or plural as needed.


The Palmview CARES Center administrator shall evaluate applications for program compliance.  The administrator shall make recommendations to the City Manager based on program prioritization and first-come-first-serve basis.  City Manager shall review and award Subsidy Assistances.


The awardee or Resident agrees to, indemnify and hold harmless the City, its officers, elected or appointed officials, employees, agents and volunteers from and against any and all claims, damages, losses, expenses, fines, penalties, judgments, demands and defense costs (including, without limitation, actual, direct, out-of-pocket costs and expenses and amounts paid in compromise or settlement and reasonable outside legal fees arising from litigation of every nature or liability of any kind or nature including civil, criminal, administrative or investigative) arising out of or in connection with the this Subsidy Assistance program. The Resident or awardee will conduct all defenses at its sole cost. By accepting any money from the City of Palmview the Resident or awardee hereby acknowledges this clause and knowingly accept any liability and hold harmless the City of Palmview.


The City Manager shall have final authority in the administration of this program.  Any ambiguity in policies or procedures shall be reviewed and adjudicated by the City Manager upon consultation with consultants, legal counsel, and program administrators.

Applications are available at Palmview CARES Center and online.  Residents must complete, sign, and submit applications and supporting documentation to the Palmview CARES Center or via email (  Incomplete applications will not be processed.

Staff assistance will be available during regular office hours to answer questions or complete applications.  This assistance is available via telephone or email.

Office is located at:
105 E. Veterans Blvd, Suite D
Palmview TX 78572
(956) 432-0319

Any City of Palmview resident that has resided in the area before January 1, 2020 and meet 200% of the federal poverty limits.

Anyone who is not within Palmview corporate limits.

Residents will be screened to determine they are not violating any laws regarding:

  1. 1) Federal/state eligibility
  2. 2) Criminally liable
  3. 3) Felonies of moral turpitude
  4. 4) Nepotism
  5. 5) Conflicts of interest

Applications must be submitted at the Palmview CARES Center located at:

105 E. Veterans Blvd, Suite D Palmview, TX 78572

Monday – Friday
8:00 a.m. – 5 p.m.

Or by Email at: