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FAQ Topic: Police FAQs

How can I file a complaint on a police officer?

If you have a complaint, you may do the following: Come to the Police Department located at 400 W. Veterans Blvd. and speak with any supervisor. Fill out a Complaint Form available in the Police Department lobby or at City Hall. Download a Citizen’s Complaint Form (sworn affidavit) Each complaint will be reviewed and appropriate … Continued

What hours is the police station open?

We are open 24 hours a day, seven days a week. However the administrative offices and records division are only open Monday through Friday, from 8:00 am to 5:00 pm. If you need assistance on weekends or after hours please call 956-432-0303 to request assistance.

Where can I get a copy of a police report?

Accident and Incident reports may be picked up from the records office only. The records office is open Monday through Friday from 8:00 am to 5:00 pm. RECORDS FEE SCHEDULE Accident/Crash Reports $6.00 per copy Reports will not be ready the day of the accident. Please allow 10 business days for completion of the report.  … Continued

Can I get a person’s criminal history?

Because of rules and regulations of the National Crime Information Center and the Texas Crime Information Center, it is not possible for our law enforcement agency to release criminal history information to individuals. In Texas, certain criminal history information is available to individuals from the State of Texas Department of Public Safety. For further information … Continued

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